Returns & Exchanges
At O'NEAL, we want you to be completely satisfied with your purchase. If your new fashion pieces aren't a perfect fit, you can return or exchange any unworn items with tags attached within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Package Your Items
Place the original items in their secure packaging, ensuring all original tags are attached and the garment is in its original condition.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and clear-tape it firmly to the outside of your return package.
Drop Off and Track
Hand your package to the designated courier service and keep your tracking receipt; your refund or exchange will be processed within 5-7 business days of arrival.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing